Freightos Review Review
4.2 (80+ reviews) on G2
Freightos Review
★★★★★★★★★★5.0
4.2 (80+ reviews) on G2
EASE OF USE4.4
VALUE FOR MONEY4.0
CUSTOMER SUPPORT4.2
FUNCTIONALITY4.3
Freightos Overview
Freightos is the worlds largest digital freight marketplace, connecting 13,000+ importers with vetted freight forwarders for door-to-door ocean, air, and trucking shipments. In this Freightos review by thebusinesstrades.com, we look at how the instant quote engine works, real user ratings, pricing transparency, and whether it beats emailing forwarders for quotes. Our analysis of Freightos reviews shows the platform is widely trusted by small importers and Amazon sellers for comparing door-to-door freight quotes in seconds. It holds a 4.2/5 rating on G2 across 80+ reviews. Users call out the instant all-in pricing, the ability to book online with one click, and 24/7 support as the main differentiators.
Freightos Features
Freightos packages a complete freight booking platform. You get instant all-in door-to-door quotes for ocean LCL/FCL, air, and trucking, comparison across multiple vetted forwarders, one-click online booking, shipment tracking, document management, and 24/7 chat/email/phone support. Quotes include all-in pricing, transit time, and carrier detail upfront.- Instant door-to-door freight quotes in seconds
- Ocean (LCL/FCL), air, and trucking freight
- Comparison across vetted forwarders
- One-click online booking
- Shipment tracking and documents
- 24/7 support by chat, email, phone
- API access for integrations
- Free for shippers
- 13,000+ importer network
Freightos Pricing & Fees
Marketplace account — Free to register and request quotes
Platform fee — small flat fee added at checkout on each booking
Air/ocean/trucking quotes — instant rates from 75+ vetted forwarders
Asia–US West Coast — ~$2,127/FEU (recent 2026 spot rate)
Asia–US East Coast — ~$3,069/FEU (recent 2026 spot rate)
Asia–N. Europe — ~$2,707/FEU; Asia–Mediterranean — ~$3,850/FEU
Surcharges (BAF, PSS, THC, CAF) added per shipment — 20+ standard line items
WebCargo for Forwarders — subscription pricing on request
Freightos is free to join and search rates — you only pay when you book a shipment. Pricing is dynamic and quoted in real time by 75+ freight forwarders; Freightos adds a flat platform fee at checkout. Enterprise tools (Freightos Terminal, WebCargo) are subscription-based with custom pricing for forwarders and large shippers.
Freightos Price Plans
Freightos uses a free-for-shippers, per-booking-fee for forwarders model. Shippers pay only the freight cost plus any marketplace fee disclosed at checkout.
Freightos Marketplace - Free for Shippers
Create an account, search rates, get instant door-to-door quotes from multiple forwarders, book online. No account fees, no subscription.Platform Fees
Platform fees (typically ~3%) are added at checkout on top of the quoted freight rate.Enterprise API Access
Custom pricing for companies integrating Freightos rate APIs into their own ERP or e-commerce platforms.Pros and Cons of Freightos
Pros
- 4.2/5 on G2 across 80+ reviews
- Instant quote engine replaces email back-and-forth
- All-in door-to-door pricing upfront
- Free to search and book
- 13,000+ importer network, vetted forwarders
- 24/7 multi-channel support
Cons
- Platform fee (~3%) not always visible until checkout
- Occasional technical glitches reported
- Learning curve on advanced features
- Customer support response time can vary
- Rate shown can differ slightly at final booking
What real users say
Verified Freightos customer • April 2026
"Freightos saved us hours on every shipment. Getting all-in door-to-door quotes in seconds instead of waiting for forwarder emails is the real value. Booking online is straightforward and tracking is reliable."
Source: Aggregated from G2 (4.2/5 · 80+ reviews)
EASE OF USE5.0
VALUE FOR MONEY4.0
CUSTOMER SUPPORT4.0
FUNCTIONALITY5.0
Top Freightos Alternatives
If Freightos is not the right fit, the top 2026 freight-booking alternatives are:
Flexport
Tech-driven freight forwarding.
Forto
Digital freight and logistics.
iContainers
Online ocean-freight booking.
Shippabo
Supply-chain and freight management.
Frequently Asked Questions
Freightos is the largest online freight marketplace. This section answers common questions based on public Freightos reviews and user feedback.
What is Freightos and who is it for?+
Freightos is the largest online freight marketplace. It suits small and mid-sized importers, Amazon FBA sellers, and ecommerce brands who ship internationally and want instant all-in freight quotes.
Is Freightos free for shippers?+
Yes. There is no account fee or subscription for shippers. You pay only the freight cost plus a disclosed platform fee at booking time.
How much does Freightos charge?+
Shippers pay the freight cost plus a platform fee added at checkout, typically around 3%. Forwarders pay a minimum 5 USD per transaction. No subscription fees.
What freight modes does Freightos cover?+
Ocean LCL (less-than-container-load), ocean FCL (full-container-load), air freight, and trucking. You can compare modes side-by-side for the same shipment.
How fast are Freightos quotes?+
Most quotes return in under 30 seconds. Traditional forwarder emails can take 24-48 hours. This speed is why Freightos is popular with time-pressed small importers.
Are Freightos forwarders vetted?+
Yes. Every forwarder on the marketplace is vetted by Freightos for licensing, insurance, and delivery track record.
Does Freightos offer tracking?+
Yes. Every booked shipment gets a tracking dashboard with carrier updates, ETA changes, and shared document storage.
What is the Freightos API?+
The Freightos rate API lets larger shippers integrate freight quotes directly into their ERP, marketplace, or freight management system. Contact sales for enterprise pricing.
What are the main downsides of Freightos?+
Main complaints include the platform fee not always visible until checkout, occasional technical glitches, learning curve on advanced features, and inconsistent customer support response times.
Who should use Freightos?+
Freightos fits small and mid-sized importers, Amazon FBA sellers, and ecommerce brands shipping LCL or air freight who want speed and a vetted forwarder network.
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