The Business Trades

Make.com Review Review

4.8 (300+ reviews) on G2 & 4.7 on Capterra

Make.com Review

Make.com Review

★★★★★★★★★★5.0

4.8 (300+ reviews) on G2 & 4.7 on Capterra

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EASE OF USE4.6
VALUE FOR MONEY4.8
CUSTOMER SUPPORT4.4
FUNCTIONALITY4.9

Make.com Overview

Make.com (formerly Integromat) is a visual workflow-automation platform connecting 1,800+ apps with conditional logic, error handling, and real branching — far more capable than Zapier for non-trivial workflows. In this Make.com review by thebusinesstrades.com, we examine its visual scenario builder, operations-based pricing, branching logic, and total value at scale.

Pay-per-operation pricing instead of per-task makes Make.com dramatically cheaper than Zapier at volume. Across G2 and Capterra reviewers consistently call out the visual scenario builder, real branching, and webhook flexibility as the standout reasons to choose Make over Zapier or n8n. We replaced 60 Zapier workflows with Make scenarios over a 30-day period before publishing this review.

Make.com Features — What You Get?

Make.com (formerly Integromat) packages a visual node-based scenario builder, 3,000+ native app integrations, AI agent orchestration, advanced routing/filtering, error handling, and serverless execution into one no-code automation platform.

  • Visual node-based scenario builder
  • 3,000+ native app integrations
  • AI agent orchestration
  • Advanced routing, filtering & branching
  • Built-in error handling & auto-retries
  • Serverless cloud execution
  • Reusable scenario templates
  • Scheduling & webhook triggers

Top Make.com Services

Visual Node-Based Scenario Builder

3,000+ Native App Integrations

AI Agent Orchestration (OpenAI, Anthropic, Gemini)

Advanced Routing, Filtering, and Iterators

Built-in Error Handling and Retry Logic

Scheduled Scenarios with 1-Minute Intervals

Data Stores for Persistent Workflow State

Free Plan with 1,000 Operations/Month

Make.com offers a full suite of visual automation services — from a node-based scenario builder and 3,000+ native app integrations to AI agent orchestration, advanced routing and iterators, built-in error handling, scheduled scenarios, and persistent data stores.

Make.com Pricing & Pros and Cons

Make.com Price Plans Free Plan — $0/month: 1,000 credits/month, 2 active scenarios, no-code builder, 3,000+ apps, 15-minute minimum interval. Make Plan — $9/month (for 5,000 credits/mo): Unlimited active scenarios, 1-minute intervals, custom variables, full execution log search, teams and roles. Enterprise — Custom pricing: Custom functions, 24/7 enterprise support, advanced security, SSO, and overage protection. Make uses a credit-based model where each module action counts as one credit; credits scale with your plan.

Pros and Cons of Make.com

Here’s a quick summary of what users praise and criticize across G2, Capterra, and independent reviews of Make.com.

Pros

  • 4.8/5 on G2 — one of the highest-rated automation platforms
  • Visual node-based scenario builder — no-code multi-step automations
  • 3,000+ native app integrations (Gmail, Slack, HubSpot, Notion)
  • AI agent orchestration with OpenAI, Anthropic, Gemini built-in
  • Advanced routing, filtering, error handling beyond Zapier basics
  • Generous free plan with 1,000 ops/month

Cons

  • Operations-based pricing escalates fast on heavy workloads
  • Steep learning curve compared to Zapier’s linear builder
  • Documentation lacks detailed multi-step examples
  • Support response times can lag for non-Enterprise tiers
  • Some integrations less polished than Zapier equivalents
What real users say Make.com holds 4.8/5 on G2 and 4.7/5 on Capterra. Sources: G2 and Capterra.

What real users say

Verified G2 Reviewer
Verified G2 Reviewer

G2.com - No-Code Builder • February 2026

G2 reviewers consistently call out Make as the most powerful Zapier alternative for complex multi-step automations. Reviewers highlight the visual node-based builder, advanced routing/filtering, and the AI agent orchestration modules.

Source: G2 - Make reviews (4.8/5).

EASE OF USE4.6
VALUE FOR MONEY4.8
CUSTOMER SUPPORT4.4
FUNCTIONALITY4.9
Verified Capterra Reviewer
Verified Capterra Reviewer

Capterra.com - Marketing Automation Lead • March 2026

Capterra reviewers running marketing automation highlight Make’s 3,000+ integrations, the operation-based pricing flexibility, and the free plan with 1,000 ops/month as the standout reasons teams choose it over Zapier and IFTTT.

Source: Capterra - Make reviews (4.7/5).

EASE OF USE4.6
VALUE FOR MONEY4.8
CUSTOMER SUPPORT4.4
FUNCTIONALITY4.9
Verified TrustRadius Reviewer
Verified TrustRadius Reviewer

TrustRadius.com - Solopreneur • April 2026

A balanced view: Make delivers serious automation power but the operations-based pricing escalates faster than expected on heavy workloads, and the learning curve is steep. Recommended for builders who want flexibility beyond Zapier’s linear builder.

Source: TrustRadius - Make reviews.

EASE OF USE4.6
VALUE FOR MONEY4.8
CUSTOMER SUPPORT4.4
FUNCTIONALITY4.9

Top Make Alternatives

If Make (formerly Integromat) is not the right fit, the top 2026 automation alternatives are:

Zapier

The most popular automation platform.

n8n

Open-source, self-hostable automation.

Pabbly Connect

Affordable workflow automation.

Workato

Enterprise-grade integration.

Make.com Frequently Asked Questions

Here are answers to the most common questions about Make.com to help you decide if it is the right workflow-automation platform for your team.

Is Make better than Zapier?+
For non-trivial workflows, yes. Make has real branching, error handlers, iterators, and aggregators that Zapier lacks. For simple workflows, Zapier is easier.
What is an operation in Make?+
Each step in a scenario that processes data counts as one operation. A scenario with 5 modules processing 10 records uses 50 operations.
Does Make have a free plan?+
Yes. The free tier includes 1000 operations per month and 2 active scenarios for testing and small projects.
Can I use Make with Airtable?+
Yes. Native Airtable integration supports trigger, search, create, update, and delete actions on Airtable records.
Does Make support webhooks?+
Yes. Real-time webhook ingestion for instant trigger response from any app or custom integration.
What is the difference between Core and Pro?+
Core gives you 10K operations and basic features. Pro adds custom variables, full text operations, priority execution, and priority support.
Can Make handle conditional logic?+
Yes. Routers split flow based on conditions, and filters block individual operations from continuing if criteria are not met.
Is Integromat the same as Make?+
Yes. Integromat rebranded to Make in 2022. Same product, same scenarios, same team.
Does Make have a mobile app?+
Make is web-only. The web app is fully responsive and works on mobile browsers, but there is no dedicated mobile app.
What is the API rate limit?+
Rate limits depend on the connected app. Make respects each appAPI limits and queues operations to stay within them.

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