SimpleTexting Review Review
4.7 (740+ reviews) on G2
SimpleTexting Review
★★★★★★★★★★5.0
4.7 (740+ reviews) on G2
Starts at $/mo — 500 credits, local number, all messaging features, 3 user seats and unlimited contacts included39.0
Volume-based credits — scale from up to 50,000+ texts/month; extra credits billed at 5.5¢ each with rollover500.0
Add-ons — extra teammates $/mo per user and additional numbers $10/mo per number20.0
Free trial (no credit card) — save % with yearly billing and a 30-day money-back guarantee20.0
SimpleTexting Overview
SimpleTexting is a US and Canadian SMS marketing platform built for small and mid-sized businesses, nonprofits, and ecommerce teams that want to add text messaging to their marketing mix. In this SimpleTexting review by TheBusinessTrades.com, we look at its pricing, MMS support, automation, and real user ratings collected from G2, Capterra, and Trustpilot.
Whether you send promotional blasts, appointment reminders, two-way customer support, or drip-style automation, SimpleTexting promises a clean inbox-style interface, MMS picture messaging, free incoming texts, keyword-based opt-ins, and toll-free or local number provisioning. It backs that up with native integrations for HubSpot, Mailchimp, Zapier, and Shopify.
Our analysis of SimpleTexting user reviews shows the platform is widely loved for transparent pricing and excellent customer support. It holds a 4.7/5 rating on G2 across 740+ reviews and a 4.8/5 rating on Capterra. Users frequently call out the inbox-style two-way conversations, the live chat support that actually solves problems, and the lack of long-term contracts as the biggest reasons they pick SimpleTexting over Twilio or EZ Texting.
SimpleTexting Features – What You Get?
SimpleTexting packages a full SMS marketing and two-way messaging platform into one workspace. You get text broadcasts, drip campaigns, MMS, autoresponders, keywords for opt-in collection, contact segmentation, and a shared team inbox for two-way conversations. According to SimpleTexting reviews on G2 and Capterra, marketers and small business owners most often call out how easy it is to set up an SMS campaign in minutes and the responsiveness of the customer support team. Where SimpleTexting really separates itself from generic SMS tools is the small-business focus. The platform handles toll-free verification, A2P 10DLC registration, MMS pricing, and template approval, so users can comply with carrier rules without becoming SMS experts. Direct integrations with HubSpot, Mailchimp, Shopify, and Zapier connect SMS to the broader marketing stack. It is not flawless, international SMS pricing can be limiting, but the core feature set holds up well for retail, restaurants, healthcare, and B2B teams in 2026.- Bulk SMS and MMS broadcasts to thousands of contacts at once
- Two-way text inbox with shared team workflows and assignments
- Keyword sign-ups for easy opt-in growth (text JOIN to a number)
- Drip campaigns and autoresponder sequences triggered by behavior
- Toll-free numbers, short codes, and 10DLC long codes supported
- Native integrations with HubSpot, Mailchimp, Shopify, and Zapier
- Contact segmentation, custom fields, and personalization tokens
- A2P 10DLC and toll-free verification handled by the platform
- Detailed reporting on delivery, click-through, and reply rates
Top SimpleTexting Services
Inbox-Style Two-Way SMS Conversations
MMS Picture, GIF, and Video Messaging
Local 10-Digit and Toll-Free Number Provisioning
Keyword-Based Opt-In and Auto-Reply Campaigns
Drip Campaigns and Automation Triggers
Free Incoming Text Messages on All Plans
Native HubSpot, Mailchimp, Shopify, and Zapier Integrations
A/B Testing with Click Tracking and Conversion Attribution
SimpleTexting is more than an SMS blast tool, it packages a complete text marketing and two-way messaging platform aimed at retailers, restaurants, healthcare offices, agencies, and B2B teams who want to reach customers in the channel they read first. Below is a breakdown of the core SimpleTexting services and where each one fits into a real marketing workflow based on SimpleTexting reviews from G2 and Capterra.
The platform groups its services into four areas: bulk SMS broadcasts, two-way inbox, automation and drips, and integrations. Whether you are running flash sales, appointment reminders, lead-nurture sequences, or class confirmations, the same workspace handles list growth, segmentation, sending, replies, and reporting. That end-to-end coverage is exactly why SimpleTexting reviews highlight it as the option of choice for SMBs that want SMS done right without dealing with carrier rules manually.
SimpleTexting Pricing Plans
SimpleTexting uses a tiered subscription pricing model based on the number of monthly text credits. Incoming texts are always free, and unused credits roll over with annual billing.
500 Credits Plan: $39/mo — 500 outbound text credits, 1 free local or toll-free number, MMS messaging, basic automation, and integrations.
1,000 Credits Plan: $59/mo — 1,000 monthly credits, all 500-Credit features.
2,500 Credits Plan: $109/mo — 2,500 monthly credits, advanced automation, custom keywords, and priority support.
5,000+ Credits / Custom: Volume tiers from $189/mo up to enterprise pricing — discounted per-credit rates, dedicated short codes, and SLA-backed support.
Annual billing typically saves 25%. All plans include unlimited contacts, free incoming texts, two-way messaging, MMS, and full integrations.
Pros and Cons of SimpleTexting
Pros
- Inbox-style two-way SMS conversations that feel natural for teams
- Transparent, contract-free pricing with credits that roll over annually
- Free unlimited incoming text messages on every paid plan
- Handles carrier compliance (A2P 10DLC and toll-free verification) for you
- Highly rated, responsive live-chat customer support
- Native integrations with HubSpot, Mailchimp, Shopify, and Zapier
Cons
- Focused on US and Canada, with limited international SMS support
- Credit-based pricing can get costly at high send volumes
- Advanced automation and priority support need the higher tiers
- Dedicated short codes are reserved for enterprise volume plans
What real users say
Marketing Director, Mid-Market • April 19, 2026
SimpleTexting is the best SMS platform we have used in five years. Onboarding took less than an hour, the inbox-style two-way conversations make customer support feel natural, and the live chat support team replies within minutes. SMS revenue grew 18% month-over-month after launch.
Customer Support4.9
Pricing Clarity4.7
Value for Money4.6
Deliverability4.7
Top SimpleTexting Alternatives
If SimpleTexting isn't the right fit, these are the alternatives most often compared against it:
EZ Texting
Beginner-friendly SMS marketing platform.
SlickText
SMS marketing with strong automation.
TextMagic
Business texting and bulk SMS.
Sakari
Two-way SMS with CRM integrations.
SimpleTexting Review FAQs
SimpleTexting is one of the most popular SMS marketing platforms for US and Canadian small and mid-sized businesses in 2026 with a 4.7/5 G2 rating. Below are the most common questions about SimpleTexting pricing, deliverability, and SMS compliance.
How does SimpleTexting pricing work?+
SimpleTexting uses tiered monthly subscriptions based on outbound text credits. Plans start at $39/mo for 500 credits and scale up to enterprise volume tiers. Incoming texts are always free.
Is SimpleTexting available outside the US and Canada?+
SimpleTexting is purpose-built for US and Canadian SMS. International SMS is not supported on standard plans — for international needs, Twilio, MessageBird, or Sinch are better fits.
Can I send MMS with SimpleTexting?+
Yes — SimpleTexting supports MMS picture messaging, GIFs, and short videos on every paid plan. Most US and Canadian carriers deliver full MMS reliably.
Do incoming texts cost extra?+
No — incoming text messages are always free on every SimpleTexting paid plan. You only pay for outbound text credits.
How does SimpleTexting handle TCPA compliance?+
SimpleTexting includes built-in TCPA compliance: required opt-out keywords (STOP, UNSUBSCRIBE), 10DLC registration support, double opt-in, and CTIA-compliant message templates.
Can SimpleTexting integrate with Shopify?+
Yes — SimpleTexting integrates natively with Shopify to trigger SMS for new orders, abandoned carts, shipping updates, and post-purchase review requests.
How is SimpleTexting different from Twilio?+
Twilio offers raw SMS API access for developers at lower per-message rates but with no UI, automation, or compliance tools. SimpleTexting bundles the platform, automation, and compliance for non-developers.
Does SimpleTexting offer keyword-based opt-ins?+
Yes. Customers can text a custom keyword (e.g., "JOIN") to your number to opt in. Built-in auto-reply, double opt-in confirmation, and list segmentation handle the rest.
Is there a free trial?+
Yes — SimpleTexting offers a 14-day free trial with full feature access on all plans. No credit card required to start.
Can I send drip campaigns and automation?+
Yes. SimpleTexting includes drip campaigns, automation triggers (signup, keyword, purchase, time delay), and segmentation for welcome series, birthday messages, and post-purchase follow-ups.
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