Close CRM Review Review
4.7 (1,936 reviews) on G2
Close CRM Review
★★★★★★★★★★5.0
4.7 (1,936 reviews) on G2
EASE OF USE4.8
VALUE FOR MONEY4.5
CUSTOMER SUPPORT4.7
FUNCTIONALITY4.6
Close CRM Overview
Close CRM is a sales-focused customer relationship management platform built for small to mid-sized teams that want to close deals faster. With a 4.7-star rating on G2 across nearly 2,000 reviews, Close combines built-in calling, SMS, email, video, and task management in a single workspace. Founded by Steli Efti and a team of former sales professionals, Close is designed for high-velocity outbound sales teams who need speed, automation, and simplicity. The platform includes a Power Dialer and Predictive Dialer, two-way email sync with open/click tracking, smart views for filtered lead lists, pipeline management, workflow automation, and AI features like Notetaker and AI Summaries.
Close CRM packs the most-used sales workflows into one streamlined interface. From the moment a lead enters your pipeline until the deal is won, you can call, email, text, and update opportunities without switching tabs. The platform includes a built-in dialer, email sequences, task automation, smart views, pipeline management, and native integrations with Gmail, Outlook, Slack, Zapier, Zoom, and 300+ other tools.
Power Dialer & Predictive Dialer
Two-way Email Sync (Gmail/Outlook)
SMS, MMS & Video Messaging
Pipeline & Opportunity Management
Smart Views & Saved Searches
Email & Call Sequences
Workflow Automation
AI Notetaker, Drafts & Summaries
Reports, Analytics & Forecasting
Call Coaching (Listen/Whisper/Barge)
Web Forms for Inbound Leads
300+ Integrations & Open API
Close CRM Pricing Plans
Base — $19/user/month annual ($29 monthly)
1 user, basic features
Startup — $59/user/month annual ($79 monthly)
3 users, calling, SMS
Professional — $109/user/month annual ($139 monthly)
5 users, sequences
Enterprise — $149/user/month annual ($189 monthly)
10 users, predictive dialer
14-day free trial on every plan
Annual billing saves about 25%
Built-in calling, SMS, and email on every plan
Power Dialer and Predictive Dialer on Professional and Enterprise
Close CRM sells four tiers (Base, Startup, Professional, Enterprise), billed monthly or annually with 20% off annual.
Close CRM Reviews
Close CRM consistently earns top marks from sales professionals. On G2, it holds a 4.7 out of 5 star rating across 1,936 verified reviews, with 85% of users giving it 5 stars. Here is what real users are saying about the platform.
What real users say
Sales Manager, Mid-Market • Feb 12, 2026
Close CRM has completely transformed how our sales team operates. The built-in Power Dialer alone has nearly doubled the number of outbound calls our reps make every day, and the fact that calls, emails, and SMS are all logged automatically against the lead record means our pipeline data is finally accurate. Setup was fast, our reps were productive within a day, and the support team has been genuinely helpful every time we have reached out. I have used Salesforce, HubSpot, and Pipedrive, and Close is the only CRM that actually helps reps sell more instead of just tracking what they do.
EASE OF USE5.0
VALUE FOR MONEY4.0
CUSTOMER SUPPORT4.0
FUNCTIONALITY4.0
Top Close CRM Alternatives
If Close is not the right fit, the leading 2026 sales-CRM alternatives are:
Pipedrive
Pipeline-focused and easy to use.
HubSpot
A powerful free CRM that scales.
Salesloft
Sales engagement and cadences.
Copper
CRM built for Google Workspace.
Close CRM FAQs
Here are answers to the most common questions about Close CRM, covering pricing, free trial, integrations, and the best fit for your sales team.
What is Close CRM and how does it work?+
Close CRM is a sales-focused customer relationship management platform designed for high-velocity inside sales teams. It combines calling, SMS, email, video, and pipeline management in a single unified workspace so reps can move through their day without switching tools.
Is Close CRM available for a free trial?+
Yes. Close offers a 14-day free trial that includes access to most features, no credit card required. You can sign up and start dialing leads within minutes.
How much does Close CRM cost in 2026?+
Close CRM plans start at around $49/user/month (Startup), with Professional at $109/user/month and Enterprise at $149/user/month when billed annually. Pricing scales with features like calling minutes, sequences, and AI capabilities.
Does Close CRM include built-in calling?+
Yes. Close has a native phone system with Power Dialer and Predictive Dialer, click-to-call, call recording, call transfers, and voicemail drops. You can buy local and toll-free numbers directly from within Close.
Does Close CRM integrate with Gmail, Outlook, Zapier and Slack?+
Yes. Close has direct integrations with Gmail and Outlook for two-way email sync, plus Zapier, Slack, Zoom, HubSpot, QuickBooks, and 300+ other tools. A public API is also available for custom integrations.
What is a Smart View in Close CRM?+
A Smart View is a saved, dynamic search that automatically updates as leads meet the criteria. Reps can use Smart Views to always work the highest-priority leads first without manual list building.
Is Close CRM good for small teams and startups?+
Yes. Close is specifically built for small to mid-sized sales teams (2–50 reps). It is easy to set up, has minimal admin overhead, and the interface is simpler than enterprise CRMs like Salesforce.
Are Close CRM reviews on G2 and Capterra positive?+
Yes. Close holds a 4.7/5 rating on G2 across nearly 2,000 reviews, with 85% being 5-star. Users consistently praise the ease of use, built-in calling, and responsive support team.
What are the main downsides of Close CRM?+
Close is less flexible for deep customization compared to Salesforce, reporting is not as advanced as enterprise tools, and it lacks the marketing-automation depth of HubSpot. It is purpose-built for sales, not marketing.
Who should use Close CRM?+
Close is ideal for outbound-first sales teams, SaaS startups, agencies, and any business where phone and email velocity matter. If you need built-in calling, simple pipelines, and fast onboarding, Close is a strong choice.
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