EKM Review Review
4.5 (1,300+ reviews) on Trustpilot
EKM Review
★★★★★★★★★★5.0
4.5 (1,300+ reviews) on Trustpilot
Lite: Best for Stores Under £K Annual Sales (£29.99/mo)50.0
Pro: Best for Growing Stores up to £K (£64.99/mo)300.0
Advanced: Best for Stores up to £K with Senior Account Manager (£120.99/mo)500.0
EKM Overview
EKM is a UK-based all-in-one ecommerce platform that has been helping small and medium businesses sell online since 2002. The platform is known for its hands-on Account Manager service, where every paid customer is paired with a real person who guides them through store setup, design, and ongoing growth. According to EKM reviews on Trustpilot and Reviews.io, store owners highlight the personal account management, the wide library of UK-friendly payment integrations, and the simple drag-and-drop store builder. EKM is built for UK and European retailers who want a hosted ecommerce platform with high-touch support, rather than going it alone with a global self-service tool.
EKM Features – What You Get?
EKM packages a complete UK-friendly ecommerce platform into one tool. You get a drag-and-drop store builder, hundreds of customizable design themes, full product catalog management, multi-currency support, multi-channel selling across eBay and Amazon, integrated UK couriers, marketing tools, abandoned cart recovery, dedicated SSL, daily backups, and a personal Account Manager assigned to every paid customer. According to EKM reviews on Trustpilot and Reviews.io, store owners most often call out the human support, the UK payment gateways, and the marketing automation built in.EKM packages a complete UK-friendly ecommerce platform into one tool. You get a drag-and-drop store builder, hundreds of customisable design themes, full product catalog management, multi-currency support, multi-channel selling across eBay and Amazon, integrated UK couriers, marketing tools, abandoned cart recovery, dedicated SSL, daily backups, and a personal Account Manager assigned to every paid customer. According to EKM reviews on Trustpilot and Reviews.io, store owners most often call out the human support, the UK payment gateways, and the marketing automation built in.
EKM Services
Drag-and-Drop Store Builder
Hundreds of Customisable Design Themes
Multi-Channel Selling on eBay and Amazon
Built-in Marketing and SEO Tools
UK-Native Payment Gateways
Abandoned Cart Recovery
Personal Account Manager (Paid Plans)
Multi-Currency and Multi-Language Support
EKM offers a hosted, UK-friendly ecommerce service with an in-house design studio, a personal Account Manager, and tightly integrated UK couriers and gateways. The platform handles all hosting, security, and PCI compliance, freeing store owners to focus on products and marketing. EKM reviews on Trustpilot and Reviews.io repeatedly call out the human support, the UK-native payment options, and the marketing automation built in. Whether you run a small craft store or a growing multi-channel ecommerce brand, EKM scales the hosting plan, design service, and Account Manager attention to match.
EKM Pricing Plans
What do real users say about EKM? thebusinesstrades.com gathered EKM reviews from Trustpilot, Reviews.io and ecommerce comparison sites for a balanced picture. The reviews below highlight the human UK-based support, the personal Account Manager, and the common complaints around higher monthly cost vs DIY platforms and the dated parts of the back-office. Together they should help you decide whether EKM is the right ecommerce platform for your UK store.
What real users say
Owner, UK Homeware Store • April 22, 2026
EKM has been our home for the last four years. The personal Account Manager is a real human who calls us monthly with SEO and marketing tips, and the eBay/Amazon integration just works without fiddling.
Personalization4.8
Deliverability4.6
Value for Money4.3
Customer Support4.4
Top EKM Alternatives
If EKM is not the right fit, the top 2026 ecommerce-platform alternatives are:
Shopify
The leading all-in-one ecommerce platform.
BigCommerce
Scalable for growing stores.
WooCommerce
Flexible ecommerce for WordPress.
Squarespace
Design-led sites with commerce.
EKM Review FAQs
Below are the most common questions about EKM pricing, the free trial, courier integrations, payment gateways and the dedicated UK Account Manager service.
How does EKM pricing work?+
EKM uses tiered monthly pricing based on the number of products you list, transaction volume and add-ons. Plans start at an entry-level tier and scale up to the EKM Plus tier with a dedicated Account Manager and advanced features.
Does EKM offer a free trial?+
Yes — EKM offers a free trial with no credit card required so you can build a sample store, import products and test the design themes before committing to a plan.
Can I sell on eBay and Amazon from EKM?+
Yes. EKM has built-in eBay and Amazon channel integrations that sync inventory, orders and prices automatically with your EKM storefront.
Does EKM support UK courier integrations?+
Yes — EKM integrates with Royal Mail, DPD, DHL, Hermes and more, with discounted shipping rates negotiated for EKM merchants.
How is EKM different from Shopify?+
EKM is UK-focused with native UK gateways, couriers and a dedicated UK Account Manager included on paid plans. Shopify is more global with a larger app ecosystem; EKM wins for UK-only sellers who want hand-on human support.
Does every EKM store include SSL?+
Yes — every EKM store comes with a dedicated SSL certificate at no extra cost on every plan tier, so customer payments are always encrypted.
Can I customise the design without coding?+
Yes. EKM's design themes are fully customisable through a visual editor and the design studio team can build a bespoke design for an extra fee. Developers can also edit the code directly.
Are EKM themes mobile-responsive?+
All EKM themes are mobile-responsive by default, including the checkout, product pages and category pages — so your store looks polished on phones and tablets.
Can I migrate from Shopify or WooCommerce to EKM?+
Yes. EKM offers a managed migration service where the team transfers products, customers and order history from your existing platform to your new EKM store.
How does the EKM Account Manager service work?+
On EKM's paid plans, you're assigned a UK-based Account Manager who reviews your store, recommends improvements, and helps with marketing and SEO each month — included in the plan price.
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